Heather Hansen – Accent Bias at Work

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Show Topic:

Have you ever talked on the phone with someone and then met in real life only to be surprised at what the person looked like? What does the accent of television and movie characters speak to as to a character’s personality and skillset?

How, if at all, does the accent of a prospective employee impact decision-makers in determining whether the individual is qualified for the position?

Accent bias effects how individuals process information and make decisions, both in the work environment and in life generally.

On this episode of HR Power Hour, join co-host Tawny Alvarez as she talks to Heather Hansen, Founder of Global Speech Academy and author of Unmuted as they discuss accent bias at work and steps decision-makers can take to minimize the adverse effects it has on your decision-making at work.

About The Guest:

Heather helps multinational companies enhance collaboration, innovation and inclusion across their global teams through greater understanding and stronger, more efficient communication policies.

She focuses on fostering unmuted communication cultures where every voice is heard, resulting in greater inclusion, innovation and efficiency across remote and global teams. Along with private leadership communication coaching, Heather facilitates group training courses and consults on a number of topics related to global communication. Heather is also an External Industry Expert for NUS Business School’s Executive Education programs where she runs modules on communication, presentation, and storytelling skills.

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