Dec 2
Carlos Alvarenga
The Rules of Persuasion
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Dec 9
TBA
TBA
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Dec 16
Karin Hurt and David Dye 2023 show 1
Release of the World Workplace Conflict and Collaboration Survey
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Dec 23
TBA
TBA
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Dec 30
Colleen Kavanagh -Replay
Innovation in Healthcare Access
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Show Topic:
Have you ever wondered what makes someone convincing or why some messages persuade when others do not? Have you ever struggled with how to create a persuasive message story, or presentation? Do you want to understand how persuasion can be used to corrupt or to achieve dangerous ends?
In this episode, host CMA’s David Ciullo discusses with Carlos Alvarenga, Author of the new book , The Rules of Persuasion; How the World’s Greatest Communicators Convince, Inspire, Lead – and, Sometimes, Deceive exactly how persuasion works in all forms of human communication. Learn a clear and effective model you can use to put the elements and chemistry of persuasion to work for you in your personal and professional lives.
About The Guest:
Carlos A. Alvarenga is an independent researcher, author, coach, and the founder of PersuasionLab. In addition, he is Co-Director, Narrative and Storytelling, of the Museum Experience Lab, Fowler Museum at UCLA.
Before writing and coaching full-time, he worked as a management consultant and adjunct professor at the Robert H. Smith School of Business at the University of Maryland.
Prior to his current role, he was the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc. Before World 50, he was a Principal in Ernst & Young’s Advisory Practice and, earlier, a Managing Director at Accenture.
Carlos is currently pursuing a Ph.D. in rhetoric and persuasion at the University of Maryland. He holds a B.A. in Humanities and Classical Greek from Hampden-Sydney College and completed the Post-Baccalaureate Program in Classics at the University of Pennsylvania.
He resides in Bethesda, MD, with his wife, a physician/researcher at the National Institutes of Health, and is the father of two sons.
Show Topic:
Have you ever talked on the phone with someone and then met in real life only to be surprised at what the person looked like? What does the accent of television and movie characters speak to as to a character’s personality and skillset?
How, if at all, does the accent of a prospective employee impact decision-makers in determining whether the individual is qualified for the position?
Accent bias effects how individuals process information and make decisions, both in the work environment and in life generally.
On this episode of HR Power Hour, join co-host Tawny Alvarez as she talks to Heather Hansen, Founder of Global Speech Academy and author of Unmuted as they discuss accent bias at work and steps decision-makers can take to minimize the adverse effects it has on your decision-making at work.
About The Guest:
Heather helps multinational companies enhance collaboration, innovation and inclusion across their global teams through greater understanding and stronger, more efficient communication policies.
She focuses on fostering unmuted communication cultures where every voice is heard, resulting in greater inclusion, innovation and efficiency across remote and global teams. Along with private leadership communication coaching, Heather facilitates group training courses and consults on a number of topics related to global communication. Heather is also an External Industry Expert for NUS Business School’s Executive Education programs where she runs modules on communication, presentation, and storytelling skills.
Show Topic:
Communication confusion is more then just another daily inconvenience as it impacts productivity, market share and ROI. Cutting the cost of confusion demands the ability to distill, integrate and synthesize information from a broad range of perspectives and disciplines.
In this episode, host CMA’s David Ciullo discusses with Rich Layton, Chief Clarity Officer of Transform Communications, his new book , Cutting the Cost of Confusion; Eliminate the High Price of Failure to Communicate.
Rich discusses the “secret sauce” of a disciplined methodology which blends strategic communication with risk management, which empowers leaders to overcome their organization’s communication challenges.
About The Guest:
Boasting the checkered resume of a Renaissance communicator, Ricard (Rich) Layton has been a writer, video producer, factory worker, photographer, rock and roll musician, creative director, marketing director, and agency vice president.
He founded his consultancy Transform Communications to work “under the hood” of complex business and technology initiatives to engage, educate and inspire those on whom success depends. With a focus on benefits realization, Rich and select Transform partners create integrated knowledge bases and technical documentation systems that have delivered, literally, millions of dollars in bottom-line benefits. It is these decades of experience that provide the foundation for his book, “Cutting the Cost of Confusion.”
Prior to establishing Transform, Rich was vice president and creative director for Lunar Productions in Memphis, Tennessee, where he was involved in brand-building and advertising for such notable brands as Federal Express, Holiday Inns, Embassy Suites, ITT, Trustworthy Hardware, and Wyndham Hotels. Recognition for Richard’s work includes awards from the International Association of Business Communicators (IABC), Society for Technical Communications, International Telly Awards, Houston International Film Festival, and the Blue-Chip Enterprise Award. His articles, editorials and white papers have appeared in professional publications, on websites and course reading lists around the world.
Richard also has been a keynote presenter and workshop leader in a variety of forums including the Center for Information-Development Management, Software Association of Oregon, Portland State University (MBA program), HR Network, and the Association for Quality Improvement and Productivity.
Show Topic:
Many HR professionals recognize that a hybrid work environment is what many employees are seeking. While creating policies and expectations are one element of appropriately implementing a hybrid work environment, many companies are struggling to “make it work.”
The question of how to engage employees and create an inclusive environment is difficult in person—let alone remote. Add into that managing a team that is partially in person and partially remote depending on the day of the week (or hour of the day) and managers have their hands full.
Have no fear! There are tools you can use to better manage the challenging elements of the hybrid work environment. On this episode of HR Power Hour, join co-host Tawny Alvarez as she talks to Dr. Keri Ohlrich, co-founder of Abbracci Group and co-author of The Way of the HR Warrior, concerning how HR Warriors can use the CHARGE® framework to manage the hybrid work environment.
Tawny and Dr. Ohlrich will discuss not only what the CHARGE® framework is, but also how employers can use Courage, Humility, Accuracy, Resiliency, Goal-Oriented, and Exemplary processes to practically manage the difficulties associated with Hybrid Work.
About The Guest:
Dr. Keri Ohlrich is on a mission to improve the environment of organizations which in turn improves the lives of employees. As the CEO and co-founder of Abbracci Group, she is a speaker, cohost of the reCHARGE® Your Life podcast, and co-author of the book, The Way of the HR Warrior. Whether it is coaching and training leaders, performing cultural/psychometric assessments, or helping develop HR professionals into HR Warriors, she wants all to reach their potential.
Throughout her career, Dr. Ohlrich has held leadership positions at a variety of organizations ranging from start-ups to Fortune 500 companies. In her previous roles, she has created and implemented HR processes, redesigned the talent function for an organization serving 25,000 global employees, led change management for a new business strategy, and overhauled the Human Resources department to one that was recognized as a trusted advisor to business leaders. Keri resides in Southern California with her husband, son, and two Dachshunds.
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